You're currently on:
If you have any questions regarding our products or your purchase, please contact our shop at +44(0)1335 345 851 or email firstname.lastname@example.org
Terms and Conditions
For accepting payment on our website, we use an established secure debit and credit card payment service called SagePay (www.sagepay.com). At no time do we hold your credit or debit card details at our office or on any of our computer systems.
We also operate a deferred payment policy. This means that when you place an order with Pachcuti, your bank authorises us to charge your account for the total amount of your order. Once we confirm that we are able to fulfill your order, we then precede to process your payment. Payment will not leave your account until the goods are ready for dispatch.
If we are unable to fulfill the order the authorisation is promptly cancelled.
Postage and Packaging
All our Panama hats are dispatched in purpose made protective cardboard boxes to ensure safe delivery. Other items will be dispatched in envelopes or wrapped in brown paper.
Please add the cost of postage and packaging to your order at the following rates:
U.K. (Standard Delivery) £5.50
U.K. (Special Delivery) £8.95
Europe (Air Maill) £12.50
Rest of the World (International Signed for) £13.50
U.K. Standard Delivery- Orders are normally dispatched within 2-3 working days and are sent Royal Mail 2nd Class.
U.K. Special Delivery- For next working day delivery, your order must be received before noon Monday-Friday and the items ordered must be in stock.
NOTE: If hats require bespoke finishing to complete the order, this can add an additional 7-10 days to the delivery date. In this circumstance, we will inform you of the delay.
For more information please call our shop at +44 (0) 1335 300003 10am - 5pm Mon-Sat GMT.
International Delivery- Please allow at least 7 working days for orders delivered outside of the UK.
Note: We endeavour to get your orders posted to you as quickly and efficiently as possible. Unfortunately there are occasions whereby circumstances beyond our control will increase delivery times such as industrial action, bad weather, or busy holiday periods.
We hope that you will be delighted with your purchase from Pachacuti Ltd.. If you do need to return an unworn item, please do so using original packaging within 28 days. We reserve the right not to accept any returns which do not conform to these conditions. This does not affect your statutory rights.
We recommend that you ask for a free proof of posting as returned items remain your responsibility until safely received by ourselves. We cannot accept responsibility for the cost of return postage unless the item is proven to be faulty.
If you have ordered an incorrect size, please return the item to us, enclosing details of the replacement size you require and £4.50 in stamps for the return postage.
Pachacuti Ltd. reserves the right to change prices as necessary and cannot be held responsible for errors or omissions resulting from these changes.
Product specifications should be taken only as a general description. Products may vary within reasonable margins with regard to size and colour. Whilst we make every effort to supply stock of standard specification, all our products are handmade and dyed in small batches and slight variations are beyond our control.
All goods remain the property of Pachacuti Ltd. until paid for in full.
Viewing and Buying in Person
Our full range of Panama and Felt Hats along with a wide range of other fair trade clothing and accessories from the Andes may be viewed and purchased in person at our Ashbourne shop:
Pachacuti Ltd. Ltd
19 Dig Street
Tel: 01335 300003
Opening Hours: 10.00 am - 5.00 pm Monday - Saturday
Pachacuti Ltd. retains full and complete title to the software and to all of the associated intellectual property rights. You may print, store and display the content of this website solely for your own personal use. You are not permitted to publish, distribute, manipulate or otherwise reproduce, in any format, any of the content, or copies of the content, supplied to you or which appear on this website. You may not use any such content in connection with any business or commercial enterprise. You shall not redistribute, sell, reverse-engineer, disassemble, or otherwise convert this software and contents to any other form that people can use.
Pachacuti Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Pachacuti Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 4 November 2009.
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as post code, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We will not use your personal information to send you promotional information about third parties.
Please note that there may be instances where it may be necessary for us to communicate with you for administrative or operational reasons relating to our service.
If you make a purchase from Pachacuti Ltd., we may from time to time update you on our special offers, news and new ranges by e-mail or post. If you do not wish to receive any further communication from us you can opt out when you create your account, or at a later date through your account settings on the Pachacuti Ltd. website. You can also click on the ‘Unsubscribe’ link at the bottom of any email Pachacuti Ltd. sends you.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Pachacuti Ltd. and this web site is owned by Carry Somers, Director of Pachacuti Ltd, with its registered office at 19 Dig Street, Ashbourne, Derbyshire, DE6 1GF. Company Reg No. 7615395.