PLACING A RETAIL ORDER

We are happy to accept payment by cheque or credit card for mail orders. Please follow the instructions below to place your order remembering to clearly state the required hat style, grade, size and band colour (where relevant) and include the correct amount to cover postage and packing.

You may be interested in our other Fair Trade Clothing and Accessories from the Andes - why not visit our other website at www.pachacuti.co.uk where you can also order your hats online.

Hat Sizing and Grades

Panama, Felt and Leather Hat Sizes
Our hats are available from stock in a number of different sizes. Hat sizes are given in metric measurements where the size equates to the circumference of the head in centimeters. If you need help in converting from imperial or calculating your correct hat size visit our Hat sizing page.

Panama Hat Grades
Panama hats come in many different grades usually measured by a number or name. The lower the number the coarser the weave of the hat. Hats with a finer weave are more flexible, roll easily and are less prone to damage. However hats with a finer weave take much longer to produce and prices reflect this. For more information on Panama Hat grades visit our Hat Grades and Weaves page.

Pachacuti imports hats in four grades Standard (Grade 2/3), Superior (Grade 4) and Fine (Grade 8) although not all hats are available in all grades from stock (for availability please see above).

Panama Hat Weaves
Our Panama Hats are available in two weaves; Brisa characterised by a regular diamond pattern, and Llano with a herringbone weave. The Llano weave produces a finer result but takes longer to produce and thus results in a more expensive hat. For more information on Panama Hat weaves visit our Hat Grades and Weaves page.

Panama Hat Boxes
Panama hats can be rolled for travel and we supply hand made, lightweight balsa boxes for this purpose. Care should be taken when rolling Panama hats, especially with the Fedora due to its 'pinched' crown. Fine Panamas may be rolled as can twisted weave and crochet panamas. It is not recommended to keep Panama hats rolled up for extended periods of time as they may be reluctant to regain their original shape.

Panama Hat Bands
Hat bands for Fedora, Borsalino and Colonial Panamas are available in the following colours;
Black - Brown - Beige - Bottle Green
When ordering please state both first and second choice for hat band colour.

Postage and Packaging

All our mail orders are dispatched in purpose made protective cardboard boxes to ensure safe delivery.
Please add the cost of postage and packing to your order at the following rates:

Delivery Times

Hats to all destinations are normally dispatched within 3-4 working days. If your hat is required by return and you live within the U.K. please specify the special delivery option at £6.50 which will normally be dispatched the same day provided the order is placed before midday.

Paying For Your Order

Paying by Cheque

Cheques should be drawn in Pounds Sterling and made payable to Pachacuti.
Please post your order stating hat style, size, grade and band colour (where relevant) along with your cheque to:

Pachacuti (Hat Orders)
19 Dig Street,
Ashbourne,
Derbyshire,
DE6 1GF.
UK

Paying by Credit Card

We are happy to accept the following credit and debit cards: Visa, Visa Delta, Mastercard & Switch.
The easiest way to place an order by credit card is to visit our other website: www.pachacuti.co.uk and place your order securely online.
Credit card orders may also be placed by phoning our Ashbourne shop on 01335 300003 during shop hours (see below).
You will be asked to supply your card number, expiry date, issue number (Switch only) and card address so please ensure these are to hand before 'phoning.

Terms and Conditions

Prices
Pachacuti reserves the right to change prices as necessary and cannot be held responsible for errors or omissions resulting from these changes.

Product Specifications
Product specifications should be taken only as a general description. Products may vary within reasonable margins with regard to size and colour. Whilst we make every effort to supply stock of standard specification, all our products are handmade and slight variations are beyond our control.

Title
All goods remain the property of Pachacuti until paid for in full.

Returns
We hope that you will be delighted with your purchase from Pachacuti. If you do need to return an unworn item, please do so using original packaging within 14 days. We reserve the right not to accept any returns which do not conform to these conditions. This does not affect your statutory rights.

We recommend that you ask for a free proof of posting as returned items remain your responsibility until safely received by ourselves.
We cannot accept responsibility for the cost of return postage.

If you have ordered an incorrect size, please return the item to us with details of the new size you require and £1.50 in stamps for the return postage.

VAT
Pachacuti is VAT registered, our registration number is: 634 6527 31.

Viewing and Buying in Person

Our full range of Panama, Felt and Leather Hats along with a wide range of other fair trade clothing and crafts from Latin America may be viewed and purchased in person at our Ashbourne shop:

Pachacuti
19 Dig Street,
Ashbourne,
Derbyshire,
DE6 1GF.

Tel: 01335 300003

Opening Hours: 10.00 am - 5.00 pm Monday - Saturday (closed Sunday).

Privacy Policy

This privacy policy sets out how Pachacuti uses and protects any information that you give us when you use this website.
Pachacuti is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Pachacuti may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 January 2007.

We may collect the following information:
* name and job title
* contact information including email address
* demographic information such as post code, preferences and interests

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
* Internal record keeping.
* We may use the information to improve our products and services.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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