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Customer Reviews

We understand that to some buying a hat online seems a challenge. We try to make it as easy for you as we can and we will provide you with the personalised customer service throughout the process. Here are a few of the many comments we are proud to have received from our clients.

Many thanks for this wonderful Panama hat. I also want to thank you for declining to send me the hat box due to insufficient size. This level of thoughtful customer service is becoming a rarity. I have no hesitation in recommending you to others

Peter G.

I thought I would drop you a line to say……. it was really great to deal with someone who not only really knows her subject…
But…….. also clearly understands that blokes like me…. feel very uncomfortable & a bit silly trying hats on in a shop full of ladies.

You put me at ease & made an experience I was dreading really enjoyable & very informative….

Thank you for your friendly help & guidance, I’m certain that……Me & my new Hat will be very Happy together!!!

Really nice service ….well done!!

Kind Regards
Bill B.

Many thanks for the new “Afficianado” Panama Hat (Grade 12) which arrived today – it looks great!

Thanks again for all of your advice, which is greatly appreciated!

With best wishes,
David Palmer

Just to let you know that the hat is now a perfect fit – thank you for all your help getting to this stage.

Kind regards

You can ignore my questions below. The new hat arrived today, what a superb service.

Thanks for all help.



Good news! It arrived today while I was at work, is an absolutely wonderful fit, and a beautiful hat. It’s stunning; I’m very pleased, and so happy it’s from a responsible supply chain. I thought I should let you know. Thanks very much for getting back to me so promptly, and thank you for the hat.

Kind regards,

I just wanted to let you know that my hat arrived on Friday morning and is absolutely perfect. Purchasing a hat without trying it on is very difficult but I wouldn’t hesitate to use your on line store again. Thank you for your help and advise.

Caroline C.

Just received Loren to the great delight of my partner,thank you for all your help,

Julian P.

I received my exchanged hat today and this time it’s a perfect fit! 

I just want to say thanks for your excellent customer service. Everything has been seamless and the hat is beautiful. And I’m delighted that my purchase helps empower the women that make them. Well done!

My only criticism would be that you don’t have somewhere on your website for me to leave a review, but please feel free to use my comments as you wish.

Again many thanks

Sue B.

Hats arrived today in good condition. Thank you for all your efforts.

Peter Gunn


Thank you so much for getting back to me and so quickly!
that all sounds very helpful, many thanks.


Thank you for your email below. I am delighted to advise the hat arrived in excellent condition and fits perfectly.

I am extremely grateful to you and your colleagues for assisting me so promptly. Once again my apologies for any inconvenience caused.

Kind regards
Colin F.

Thanks so much for my reshaped hat which I received today. It now fits perfectly once again and the new ribbon finishes it off nicely.

The service you have shown is far superior to that I have experienced from Lock or Christies and I shall be buying more Pachacuti hats in the future and recommending you to friends.

Thanks again,

Thank you very much for my hat, which arrived on Friday morning – it’s great. Thank you very much for your highly swift and efficient and most importantly personal service.

Best Wishes

My name is Charles, and wanted to thank you for the personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer.

Keep it up and thanks again!
Charles, Canada

Thank you, for your prompt reply and your answer to our query. My husband is just delighted to be receiving one of your wonderful hats. We are both impressed with the Fair Trade aspect of this purchase and wish to compliment you and your company for such actions.

I do believe that once our friends see your product that you will be getting more orders. Have a wonderful day!


Many thanks for the Panama, which has just arrived as i am leaving on my trip. Much appreciated .

Andrew L.

Thanks for the e-mail-and the wonderful hat which arrived on Monday morning!

I am delighted with it and with the service from your firm. I will be showing your newsletter to a large group I work with who are very interested in Fairtade/Women’s issues/local businesses and will spread the word.

Best wishes
Ann C.

Thank you for your prompt response, I found it, and the instructions are clear and precise. Very helpful. I now know how to find it as well. Sometimes going to a new website islike visiting a strange supermarket for the first time – can’t find anything. Sorry to have troubled you and many thanks for your help.”

David C.

PS – I’m delighted with the hat!