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Delivery, Returns and Terms and Conditions

All our Panama hats are dispatched in purpose made protective cardboard boxes to ensure safe delivery. Other items will be dispatched in envelopes or wrapped in brown paper.

lease add the cost of postage and packaging to your order at the following rates:

Free UK Shipping on orders over £40 – Royal Mail Tracked 48 Hour delivery – £0.00

Royal Mail Tracked 24 Hour Delivery – £5.50

UK Only- Special Delivery (To leave the same day, your order must be placed by 12 noon) – £8.95

European Delivery – £12.00

Rest of the World Delivery – £13.50

U.K. Standard Delivery– Orders are normally dispatched within 2-3 working days and are sent Royal Mail 48 hour Tracked Service

U.K. Special Delivery–  For next working day delivery, your order must be received before noon Monday-Friday and the items ordered must be in stock.

NOTE: If hats require bespoke finishing to complete the order, this can add an additional 5 working days to the delivery date. In this circumstance, we will inform you of the delay. 

For more information please call our shop at +44 (0) 1335 300003 10am – 5pm Mon-Sat GMT.

International Delivery- Please allow at least 7 working days for orders delivered outside of the UK.

Note: We endeavour to get your orders posted to you as quickly and efficiently as possible. Unfortunately there are occasions whereby circumstances beyond our control will increase delivery times such as industrial action, bad weather, or busy holiday periods.

Here at Pachacuti, we always want our customers to be pleased with the hat they ordered from us. We do realise that sometimes finding that perfect hat can be a challenge, which is why we offer Free Tracked Returns through Royal Mail.

To receive your return label, please follow this link to our

Royal Mail Returns Portal

There you will be able to fill in your details and print a returns label.  Then pack your parcel up securely following the directions below and include a note specifying the action required.  Return to the Post Office (find your nearest branch here) and please ensure you acquire a tracking number for your parcel.

Your purchase must be returned in its original packaging or in a equivalent sized box. All products must arrive back to us in an undamaged state, identical to the condition we shipped it to you to qualify for a refund or exchange. Please do not return Panama Hats hats rolled.

If you have any questions in regards to  returning your purchase please contact us via email:  or call our shop on 01335 300 003.

Please allow up to 7 working days for us to process your  request. We do process refunds as quickly as possible, but do be aware that it can take up to 5 days for the bank to transfer the funds to you. 

Only new and unworn merchandise will be accepted within 21 days of the original purchase date to receive a refund.  Any merchandise that arrives after the 21 day period will only be eligible for an exchange.  We reserve the right not to accept any returns which do not conform to these conditions. This does not affect your statutory rights.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 1 year of purchase.

If your item is faulty when you receive it, please return it immediately for an exchange or refund.

Please note that items that are damaged as a result of unreasonable wear and tear or misuse are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

For all faulty items that fall outside of our Returns Policy, please contact please send an email to or call our shop on 01335 300 003.

For accepting payment on our website, we use an established secure debit and credit card payment service called SagePay ( At no time do we hold your credit or debit card details at our office or on any of our computer systems.

We also operate a deferred payment policy. This means that when you place an order with Pachcuti,  your bank  authorises us to charge your account for the total amount of your order. Once we  confirm that we are able to fulfill your order, we then precede to process your payment. Payment will not leave your account until the goods are ready for dispatch.

If we are unable to fulfill the order the authorisation is promptly cancelled.

International customers (including Ireland), have 28 days to return their purchase. It is important to complete the pro-forma invoice and clearly mark your return parcels ‘British Return Goods’ with a domestic sale value of £0.00, as your returned items are not applicable to duty once they reach the UK amd will prevent them being held up at customs.

We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification. The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way!

We regret that Pachacuti is unable to provide free returns to our International customers.

It is difficult to predict how long international returns will take to arrive back to ur warehouse. Should you have any concerns please email us at


Pachacuti Ltd. reserves the right to change prices as necessary and cannot be held responsible for errors or omissions resulting from these changes.

Product Specifications

Product specifications should be taken only as a general description. Products may vary within reasonable margins with regard to size and colour. Whilst we make every effort to supply stock of standard specification, all our products are handmade and dyed in small batches and slight variations are beyond our control.


All goods remain the property of Pachacuti Ltd. until paid for in full.

Viewing and Buying in Person

Our full range of Panama and Felt Hats along with a wide range of other fair trade clothing and accessories from the Andes may be viewed and purchased in person at our Ashbourne shop:
Pachacuti Ltd. Ltd
19 Dig Street

Tel: 01335 300003
Opening Hours: 10.00 am – 5.00 pm Monday – Saturday


Intellectual Property

Pachacuti Ltd. retains full and complete title to the software and to all of the associated intellectual property rights. You may print, store and display the content of this website solely for your own personal use. You are not permitted to publish, distribute, manipulate or otherwise reproduce, in any format, any of the content, or copies of the content, supplied to you or which appear on this website. You may not use any such content in connection with any business or commercial enterprise. You shall not redistribute, sell, reverse-engineer, disassemble, or otherwise convert this software and contents to any other form that people can use.

Privacy Policy

This privacy policy sets out how Pachacuti Ltd. uses and protects any information that you give us when you use this website.
Pachacuti Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Pachacuti Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 4 November 2009.

We may collect the following information: 

  • name and job title
  • contact information including email address
  • demographic information such as post code, preferences and interests
    What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using links provided, the operators of these sites may collect information from you which will be used in accordance with their privacy policy.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We will not use your personal information to send you promotional information about third parties.

Please note that there may be instances where it may be necessary for us to communicate with you for administrative or operational reasons relating to our service.

If you make a purchase from Pachacuti Ltd., we may from time to time update you on our special offers, news and new ranges by e-mail or post. If you do not wish to receive any further communication from us you can opt out when you create your account, or at a later date through your account settings on the Pachacuti Ltd. website. You can also click on the ‘Unsubscribe’ link at the bottom of any email Pachacuti Ltd. sends you.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

About Us

Pachacuti Ltd. and this web site is owned by Carry Somers, Director of Pachacuti Ltd, with its registered office at 19 Dig Street, Ashbourne, Derbyshire, DE6 1GF. Company Reg No. 7615395.